Please note that to the extent permitted by applicable law, purchases made via our website are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a refund for your initial subscription provided that all of the following conditions are met:

1. You must contact us via support@wisey.app within 30 days after your initial purchase, but before the end of your subscription period;
2. You should have adhered to the plan for at least 14 days* in a row, and your refund request should include supporting materials to demonstrate your compliance. Specifically, please provide us with screenshots of your plan history showing your personal progress, as well as comments on the recommendations from the plan you have followed, including any perceived shortcomings.

*We believe that following the plan for at least 14 days is essential to understand the material we provide, analyze your behavior, and make meaningful changes.

We will review your application and notify you by email regarding its approval status. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.

For the avoidance of doubt, any additional charges for add-ons are non-refundable.

Please note that only fulfillment of all the above requirements allows you to receive a complete voluntary refund under "Money-back guarantee". This "Money-back guarantee" does not apply to any other instances, including, but not limited to, the following cases:

1. You thought that you did not have enough time to follow a plan;
2. You assumed that a plan is not effective, so you decided not to follow it at all, or just look through it.

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.

Note for the EU residents: If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs.

Subject to the above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by e-mail. You may use the model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse you for all payments received from you. We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you have been presented with, and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgment that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible for a refund in relation to digital content and will only be eligible to a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgment on a durable medium.

Last updated: 18 July 2025